Privacy Policy

BeMoore Pilates, Yoga & Personal Training Privacy Policy – April 2019

BeMoore Pilates, Yoga & Personal Training takes the security and privacy of our customers very seriously. This Privacy Policy is designed to provide you with important information about BeMoore Pilates, Yoga & Personal Training use of personal data as required by the EU GDPR.

Your Personal Data

BeMoore Pilates, Yoga & Personal Training stores the following information about its members

Information that you provide during any voluntary or mandatory registration process (such as first and last name, company name, email address, phone number, billing address or credit card information, geographic location and industry), when you call or email us or when you use our services will be stored by BeMoore Pilate, Yoga & Personal Training via our online booking software (MINDBODY Online).

Information about your class attendance and membership status.

Payment information that you provide to us through MINDBODY Online or otherwise when you purchase some of our products or services, including credit card data.

Any personal data you may provide via our medical records form.

Your IP Address (will be recorded by our web server when you use our website).

How Personal Data May be Used

BeMoore Pilates, Yoga & Personal Training uses data to identify trends in the popularity of our classes and membership levels.

We may use this data to offer you special offers via email if you have actively opted in to receive email notifications.

BeMoore Pilates, Yoga & Personal Training will send out a Newsletter via email to keep in touch and advise of any changes within BeMoore Pilates, Yoga & Personal Training.

Personal Data and Third Parties

BeMoore Pilates, Yoga & Personal Training does not and will not ever share or sell your data to any third party unless you request we do so in writing. (for example, you may wish for us to collaborate with a third-party health care professional for the benefit of your rehabilitation and you may wish for us to share information)

As an BeMoore Pilates, Yoga & Personal Training member, you have the right to withdraw consent for BeMoore Pilates, Yoga & Personal Training to hold your membership data by cancelling your membership.

BeMoore Pilates, Yoga & Personal Training does not collect data on members or potential members from any third parties.

We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Security and Privacy of Your Personal Data

We employ reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information.

BeMoore Pilates, Yoga & Personal Training does not have access or visibility of any financial account information that you provide via our MINDBODY Online booking system.

Any payments made to BeMoore Pilates, Yoga & Personal Training via phone or in person are directly entered to our payment machine and are not recorded anywhere on our systems.

MINDBODY Online

You can read our online booking system’s Privacy Policy here

Where is MINDBODY’s consumer data stored?

Where are MINDBODY’s backup servers located?

MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU. Click here for a detailed explanation of how the Privacy Shield requirements align with the new GDPR guidelines.

The following MINDBODY auto emails are considered operational (meaning you will receive them even if you have opted out of all communication preferences)

  • AutoPay Purchase Confirmation
  • Contract / AutoPay Credit Card Expiring
  • AutoPay Failed Notification
  • New Client Welcome Email
  • Client Schedule
  • Forgot Login Information
  • Gift Card Delivery Email
  • Purchase Receipt
  • Birthday Email

Becoming a BeMoore Member

By signing the waiver when you become a BeMoore Pilates, Yoga & Personal Training member you are agreeing to BeMoore Pilates, Yoga & Personal Training holding personal data about you via our online booking system.

By entering into this agreement, you agree to receive email notifications confirming the information on your purchases, bookings, class reminders, pass expirations and cancellations.

When you sign up to become a member at BeMoore Pilates, Yoga & Personal Training, you need to actively opt-in to receive our Account Management Emails. You may opt out at any time by unsubscribing to any of the emails you receive.

Website Use of Cookies

Recorded data which allows our website to recognise you and your preferred settings (cookies), preventing you from needing to provide information on subsequent visits to the site. Your browser can be programmed to warn you before downloading cookies, information regarding this may be found in your browser’s ‘help’ facility.

Any personal data we collect from our website will be used in accordance with EU GDPR and all other applicable laws.

BeMoore’s Communications

If you have actively opted in, you will receive our e-newsletter with special offers, updates, event invitations and more in addition to occasional emails tailored to your interests/visit history. We do our utmost to ensure these updates are relevant and we are mindful to not spam your inbox.

Photography

Photos and videos may be taken and used by BeMoore Pilates, Yoga & Personal Training in our promotional material online and offline. Please inform us if you do not wish to be photographed or filmed.

Keeping your data safe

We keep all our active member’s data securely through our online booking system (MINDBODY Online), you may request to deactivate your account at any time by contacting us at becki@bemoore.co.uk.

Notification of Changes

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change this privacy statement in any material way, we will notify you here and by email, so our members are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact

Please contact BeMoore Pilates, Yoga & Personal Training at any time if you have any concerns about the use of your data or would like more information regarding our Privacy Policy.